Contact Us

Have a question about our lighting products or need help with your order? The kiloeter® team is here to help.

Whether you are choosing the right lamp for your home, checking your delivery status, or requesting a return, please contact our customer support team.

Customer Support Email: service@kiloeter.com

To help us process your inquiry efficiently, please include your order number, if available, along with a brief description of your question.

For damaged, defective, or incorrect items, please attach clear photos of the lighting product, packaging, and any affected parts so we can better understand the issue and assist you promptly.

For questions about dimensions, materials, colors, installation, bulb compatibility, lighting style, or product specifications, please include the product name or a link to the item.

We also welcome your feedback and suggestions about our lighting products and your shopping experience.

Company Information

Brand Name: kiloeter®

Company Name: Zhuozhou Xinxin Xiangrong Network Technology Co., Ltd.

Unified Social Credit Code: 91130681MAEFLWNQ71

Company Type: Limited Liability Company (Solely Invested by a Natural Person)

Legal Representative: Zhang Jun

Registered Capital: RMB 500,000

Established: March 21, 2025

Business Term: March 21, 2025 – No Fixed Term

Registered Address: No. 10, 1st Floor, Guofu Jiayuan Ground-Floor Commercial Building, Qingliangsi Subdistrict, Zhuozhou City, Baoding City, Hebei Province, China

Phone Number: +1 (989) 792-5916

Email: service@kiloeter.com

Returns

Please contact our customer support team before returning any lighting product to receive approval and the correct return shipping instructions.

Please keep the original packaging, protective materials, accessories, manuals, and included components until your return request has been resolved.

For fragile lighting products, including table lamps, floor lamps, wall lamps, pendant lights, glass shades, and other lighting fixtures, please pack the product carefully to help prevent damage during return shipping.

Do not send returned items to the registered company address without prior confirmation from our customer support team.

For return assistance, please contact:

Email: service@kiloeter.com
Phone: +1 (989) 792-5916

Thank you for choosing kiloeter®.

kiloeter® — Lighting Designed for Better Living.