Frequently Asked Questions

What does kiloeter® sell?

kiloeter® offers a range of lighting products designed for different rooms, styles, and everyday living spaces.

Our collection may include table lamps, floor lamps, wall lamps, pendant lights, ceiling fixtures, decorative lighting, and other home lighting solutions.

Please check each product page for details about dimensions, materials, finishes, voltage, bulb compatibility, installation requirements, and included components.

How can I contact you?

Email us at service@kiloeter.com with your question.

For purchase-related inquiries, please include your order number so we can assist you more efficiently.

You can also contact us by phone at:

+1 (989) 792-5916

How do I choose the right lighting product?

Before ordering, please review the product page carefully and consider:

• Product dimensions
• Room size and intended placement
• Voltage requirements
• Bulb type and socket compatibility
• Maximum wattage
• Color and finish
• Indoor or outdoor suitability
• Installation and mounting requirements

If you need help choosing a product, email us at service@kiloeter.com with the product name or link and a brief description of where you plan to use it.

Are bulbs included with the lighting fixture?

Bulb inclusion varies by product.

Please check the individual product page to see whether a bulb is included and which bulb type, socket, wattage, or light source is compatible with the fixture.

If you are unsure, contact us at service@kiloeter.com before placing your order.

Do your lights require professional installation?

Some lighting products, such as plug-in table lamps or floor lamps, may require only basic assembly.

Other fixtures, including certain wall lights, pendant lights, ceiling lights, and hardwired fixtures, may require electrical installation.

Where required by local regulations or the product design, we recommend installation by a qualified electrician or other authorized professional.

Always review the product instructions before installation.

How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from shipping time.

How can I track my order?

Once your order ships, we will send a shipping confirmation email containing your tracking information.

If you cannot find it, please check your spam or junk folder, or contact us at service@kiloeter.com for assistance.

When will my order arrive?

Delivery times depend on your destination and the shipping method available for your order.

Please refer to the shipping information displayed at checkout and the tracking updates provided after dispatch.

Delivery times may also vary depending on carrier conditions, local customs procedures, weather, or other circumstances outside our direct control.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order by emailing service@kiloeter.com.

After this period, processing may already have begun, and cancellation cannot be guaranteed.

Can I change my shipping address?

Contact us as soon as possible at service@kiloeter.com with your order number and the correct shipping address.

We will check whether an update is still possible.

Address changes cannot be guaranteed once processing or shipping is underway.

What is your return policy?

You may request a return within 14 days of receiving your order.

To qualify for a return, the lighting product should:

• Be unused and in its original condition
• Show no signs of installation, alteration, or damage after delivery
• Include all original accessories, hardware, manuals, and components
• Be securely packed for return shipping
• Include the original packaging whenever possible

Products that have been permanently installed, modified, rewired, cut, drilled, painted, or otherwise altered may not qualify for change-of-mind returns.

Customized, made-to-order, personalized, final-sale, or clearance products may also have additional return restrictions where stated on the product page.

Please review our Return & Refund Policy for complete eligibility requirements.

How do I start a return?

Email service@kiloeter.com with:

• Your order number
• The product you would like to return
• The reason for the return
• Clear photographs where applicable

Please wait for approval and return shipping instructions before sending anything back.

Do not send returns directly to our registered company address without confirmation from our customer support team.

Who pays for return shipping?

Customers are generally responsible for return shipping costs for change-of-mind returns.

If the lighting product is damaged, defective, incorrect, incomplete, or otherwise eligible for seller-covered return shipping under our policy, please contact us before sending it back.

We do not charge a restocking fee.

When will I receive my refund?

After your return arrives and has been inspected, we will notify you of the outcome.

Approved refunds are processed to your original payment method within 3–7 business days.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated in our Return & Refund Policy.

What if my lighting product arrives damaged or defective?

Email service@kiloeter.com as soon as possible and provide:

• Your order number
• A description of the problem
• Clear photographs of the lighting product
• Photos showing the damaged or defective area
• Photos of the outer packaging
• Photos of the internal protective packaging, where relevant

Lighting products can contain delicate components such as glass shades, ceramic parts, metal fittings, wiring, bulbs, or decorative finishes, so photographs can help us assess the issue more efficiently.

Our team will review the case and provide an appropriate solution.

Depending on the circumstances, this may include a replacement part, replacement product, refund, or another suitable resolution.

What if I receive the wrong product or something is missing?

Contact us at service@kiloeter.com with your order number and details of the incorrect or missing item.

Where helpful, please include photographs of:

• The product received
• The packaging
• Product labels
• Missing or incorrect components
• Included accessories or mounting hardware

Our team will review the information and assist you.

What if my order is missing a part or accessory?

If your lighting product is missing mounting hardware, screws, shades, decorative parts, cables, instructions, or another component, please contact us before attempting installation.

In some cases, we may be able to provide the missing component without requiring the entire lighting product to be returned.

How do I know if a lamp is compatible with my electrical system?

Please review the electrical specifications listed on the product page before ordering.

Important information may include:

• Rated voltage
• Frequency
• Wattage
• Bulb type
• Socket type
• Power connection
• Plug type
• Hardwired or plug-in installation

Electrical standards vary by country and region.

If you are unsure whether a fixture is suitable for your location, please contact us before purchase or consult a qualified electrician.

Can I use the lighting product outdoors?

Only use a lighting product outdoors if the product page specifically states that it is suitable for outdoor use.

Indoor-only fixtures should not be exposed to rain, excessive moisture, or outdoor weather conditions.

Please review the product specifications before installation.

How should I care for my lighting product?

Care instructions may vary depending on the product material and finish.

As a general guideline:

• Disconnect power before cleaning or maintenance
• Allow bulbs and fixtures to cool before handling
• Use a soft, dry, or slightly damp cloth where appropriate
• Avoid harsh chemicals or abrasive cleaning materials
• Do not allow water to enter electrical components
• Follow any specific care instructions provided with the product

For detailed product-specific advice, contact us at service@kiloeter.com.

What should I do before installing my light?

Before installation, please inspect the product carefully and confirm:

• The product is the correct model
• The color and finish are correct
• All parts and accessories are included
• There is no visible shipping damage
• The dimensions are suitable for your intended space
• The electrical specifications are compatible with your installation location

If you notice any damage, missing parts, or incorrect components, please contact us before installation.

How is my personal information handled?

Please read our Privacy Policy for details about how we collect, use, store, and protect personal information.

For privacy questions or requests, contact:

Email: service@kiloeter.com
Phone: +1 (989) 792-5916

kiloeter® — Lighting Designed for Better Living.