Payment & Security

At kiloeter®, we want your shopping experience to be simple, secure, and transparent from checkout to delivery. This page explains how payments are handled and where to get help with payment or order-related questions.

Available Payment Methods

The payment methods available for your order will be displayed at checkout.

Available options may vary depending on your location, currency, and payment provider.

Please select one of the available payment methods and follow the checkout instructions to complete your purchase.

Prices and Order Totals

Before confirming payment, please review the currency, lighting product prices, shipping charges, and any applicable taxes shown at checkout.

Your final order total will be displayed before you submit your purchase.

If your bank or payment provider applies currency conversion fees, foreign transaction fees, or other additional charges, please contact that provider directly for more information.

Payment Protection

Our store uses Shopify’s checkout infrastructure to process purchases.

Payment information transmitted through checkout is protected using encryption and handled by the relevant payment providers.

For your security, please do not send us your full card number, card security code, account password, one-time verification code, or other sensitive payment credentials by email.

Billing Information

Please enter accurate and complete billing information during checkout and ensure that it matches the details held by your bank or payment provider.

Incorrect or incomplete information may cause your payment to be declined, delayed, or require additional verification.

Your bank or payment provider may also request an additional verification step before authorizing the transaction.

If Your Payment Is Declined

If you are unable to complete checkout, please check that:

• Your payment details have been entered correctly
• Your billing address matches the information held by your payment provider
• Your payment method has sufficient funds or available credit
• Your card has not expired
• Your card or payment method supports online purchases
• Any verification requested by your bank or payment provider has been completed

You may also try another payment method available at checkout or contact your bank or payment provider for further assistance.

Lighting Product Orders

Before completing payment for a lighting product, we recommend reviewing the product information carefully, including:

• Product dimensions
• Color and finish
• Voltage requirements
• Wattage limits
• Bulb type or socket compatibility
• Installation requirements
• Indoor or outdoor suitability
• Included accessories and components

Please ensure that the lighting product is suitable for your intended space and electrical requirements before placing your order.

If you have questions about a product before completing payment, please contact our customer support team at service@kiloeter.com.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address entered during checkout.

The confirmation may include your order number, purchased lighting products, quantities, delivery details, and order total.

If you do not receive the confirmation email, please check your spam or junk folder.

If you are unsure whether your order was successfully placed, please contact us before submitting the same order again.

Unrecognized or Duplicate Charges

If you notice an unexpected or duplicate charge associated with a kiloeter® purchase, please contact us and provide:

• Your order number
• The transaction date
• The amount shown
• A brief description of the issue

Please do not send complete payment card details or security codes by email.

If you believe your payment method has been used without your authorization, please contact your bank or payment provider promptly.

Order Changes and Cancellations

If you need to change or cancel an order after payment has been completed, please contact us as soon as possible.

Cancellation requests are subject to the terms of our Return & Refund Policy.

Once an order has entered processing, preparation, or shipment, we may not be able to modify or cancel it.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a returned lighting product has been received, inspected, and approved, refunds are generally processed within 3–7 business days.

Additional processing time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

Shipping fees and other charges may be refundable only where stated in our Return & Refund Policy or where required by applicable law.

Please review our Return & Refund Policy for eligibility requirements and additional details.

Damaged or Incorrect Lighting Products

If your lighting product arrives damaged, defective, incomplete, or different from what you ordered, please contact us before initiating a payment dispute or returning the item.

Please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the lighting product
• Photos of the damaged or affected area
• Photos of the packaging, where applicable

Our customer support team will review the situation and provide the appropriate assistance.

Depending on the circumstances, this may include a replacement part, replacement product, refund, or another suitable resolution.

Payment Disputes and Chargebacks

If you believe there is an issue with a payment or order, we encourage you to contact our customer support team first so we can review the matter.

Please provide your order number and relevant transaction details so we can investigate the issue efficiently.

Nothing in this section limits any rights you may have under applicable law or through your bank or payment provider.

Contact Us

For help with checkout, payment questions, refunds, or an existing lighting order, please contact us:

Brand: kiloeter®
Email: service@kiloeter.com
Phone: +1 (989) 792-5916

Our customer support team will assist you with payment and order-related questions.

Thank you for shopping with kiloeter®.